Privacy policy

Last Updated: 19 May 2026 

At SatvaSudha PVT. LTD., we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our website, products, and services. 

By accessing or using our website, you agree to the terms outlined in this Privacy Policy. 

1. Information We Collect 

When you interact with our website, register an account, place an order, fill out a form, or contact us, we may collect the following information: 

  • Full Name  
  • Mobile Number  
  • Email Address  
  • Shipping/Billing Address  
  • Payment-related information processed securely through authorized payment gateways  

Any information voluntarily shared by you through forms, emails, WhatsApp, or customer support communication  

You may also browse certain sections of our website anonymously without providing personal information. 

2. Use of Information 

The information collected from you may be used for the following purposes: 

  • To process and fulfill your orders  
  • To provide customer support and respond to inquiries  
  • To improve our products, services, and website experience  
  • To send order updates, transactional notifications, and service-related communications  
  • To share promotional offers, updates, and marketing communications related to our products and services  
  • To conduct surveys, feedback programs, promotional activities, or contests as permitted under applicable law  

3. Sharing of Information 

SatvaSudha PVT. LTD. respects your privacy and does not sell your personal information to third parties. 

  • However, your information may be shared with: 
  • Subsidiaries and business associates  
  • Logistics and delivery partners  
  • Authorized payment gateway providers  
  • Service providers assisting in website operations or customer support  
  • Government or legal authorities when required under applicable law  
  • Such sharing is done strictly for legitimate business operations and service fulfillment purposes. 

4. Cookies Policy 

To enhance your browsing experience and improve website functionality, our website may use cookies and similar technologies. 

  • Cookies help us: 
  • Personalize your experience  
  • Improve website performance  
  • Understand visitor preferences and usage patterns  

Cookies do not give us access to your computer or personal files. You may choose to disable cookies through your browser settings, although certain features of the website may not function properly. 

5. Communication Consent 

When you visit our website, contact us electronically, or register with SatvaSudha PVT. LTD., you consent to receive communications from us through: 

  • Email  
  • SMS  
  • WhatsApp  
  • RCS Messages  
  • Website notifications  
  • These communications may include: 
  • Order confirmations  
  • Transaction updates  
  • Customer service responses  
  • Promotional offers and product-related information  

Transactional communications may be sent irrespective of DND preferences, as permitted under applicable law. Users may opt out of promotional communications at any time. 

6. Data Security 

SatvaSudha PVT. LTD. follows reasonable security practices and procedures to protect your personal information from unauthorized access, misuse, disclosure, or alteration. 

While we strive to use commercially acceptable means to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, absolute security cannot be guaranteed. 

7. Website Usage Analytics 

We may collect and analyze aggregated website usage data, traffic patterns, and visitor behavior to improve our website functionality, services, and customer experience. 

This information does not personally identify individual users and may be shared with subsidiaries, affiliates, or business associates for business improvement purposes. 

8. Surveys, Promotions, and Contests 

From time to time, SatvaSudha PVT. LTD. may conduct online surveys, contests, or promotional activities. Information collected through such activities may be used to improve our services, customer experience, and marketing efforts, in accordance with applicable laws. 

9. Third-Party Services 

Our website may use third-party tools and service providers for: 

  • Payment processing (like UPI, Debit/Credit Card, Net Banking, etc.) 
  • Shipping and logistics  
  • Website analytics  
  • Communication services  
  • These third-party providers may have their own privacy policies governing the use of your information. 

10. Policy Updates 

SatvaSudha PVT. LTD. reserves the right to update, modify, or revise this Privacy Policy at any time without prior notice. Changes will become effective immediately upon being published on the website. 

We encourage users to review this page periodically to stay informed about our privacy practices. 

11. Contact Us 

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: 

📧 Email: satvasudha@gmail.com 

12. Your Consent 

By using our website and voluntarily providing your information, you consent to the collection, storage, processing, and use of your information in accordance with this Privacy Policy.